RETURN POLICY

Return Policy for Fabico Supply

  1. General Information:

At Fabico Supply, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind. This Return Policy outlines the guidelines and procedures for returning products purchased from our website.

  1. Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

a. Timeframe: You must initiate the return process within 30 days from the date of delivery.

b. Condition of the Product: The product must be unused, in its original packaging, and in the same condition as when you received it.

c. Valid Proof of Purchase: A valid proof of purchase, such as the order confirmation email or receipt, must be presented to verify the purchase date and order details.

  1. Non-Returnable Items:

Certain items are not eligible for return for hygiene and safety reasons. These may include, but are not limited to, the following:

  • Clearance or sale items marked as non-returnable.
  1. Return Process:

To initiate a return, follow these steps:

a. Contact Customer Support: Please contact our customer support team at [info@fabicosupply.com] to request a return authorization. Provide your order details and the reason for the return.

b. Return Authorization: Once your return request is approved, our customer support team will provide you with a Return Merchandise Authorization Number (RMA) and further instructions on how to proceed.

c. Package the Product: Safely package the product in its original packaging, including all accessories and components, and affix the RMA on the outside of the package.

d. Shipping the Product: Ship the product back to the specified return address provided by our customer support team. Please note that return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or a defective product.

  1. Refunds:

Upon receipt and inspection of the returned product, we will process the refund using the original payment method. Please allow up to 5-10 business days for the refund to be reflected in your account.

  1. Defective or Damaged Products:

If you receive a defective or damaged product, please contact our customer support team immediately. We will arrange for a replacement or a refund, depending on your preference and product availability.

  1. Change or Cancellation of Return Requests:

If you wish to make changes to your return request or cancel it after it has been initiated, please contact our customer support team as soon as possible. Once a return is processed, changes may not be possible.

  1. Contact Us:

If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team at [info@fabicosupply.com].

Thank you for shopping at Fabico Supply. Your satisfaction is our priority, and we are here to ensure a smooth and satisfactory return experience.